Spring 25: Transition to New Email Threading Behavior

With the new Email-to-Case threading behavior, incoming emails aren’t matched using Ref IDs. Instead, they are matched using a new secure token in the email subject or body. If no match is found, we also check metadata that’s contained in the email headers. Email-to-Case is backward compatible until you turn on Lightning threading. What is […]

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Legacy chat retirement (Messaging for In-App and Web)

Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14, 2026. Below are the editions affected by this retirement.   We can continue using current Chat services and implementations through the announced retirement date. However, all customers will need to migrate to our new Messaging for In-App and

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Demystifying Data Cloud for Beginners

In recent months, there has been considerable excitement surrounding Salesforce Data Cloud and Einstein AI. Adding to the intrigue, at Dreamforce 2023, Salesforce unveiled Free Data Cloud. This announcement has sparked doubled curiosity. Now, all customers with Enterprise Edition or higher can access Data Cloud and Tableau at zero cost. For additional information, please refer

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Leveraging Colored Favicons in Salesforce: Chrome Extension

For individuals like myself who often find themselves juggling numerous tabs simultaneously—perhaps one for sandbox UAT, another for testing, and yet another for client production instances, among others—keeping track of each tab’s purpose can be quite the challenge. However, an effective and efficient solution lies in leveraging favicons. These small but mighty visual cues provide

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Shield Platform Encryption: Deterministic encryption scheme considerations

Shield Platform Encryption offers several types of encryption. Users never see encrypted data because it is encrypted immediately prior to database insertion and decrypted immediately following a database query. These encryption types offer varying levels of security and functionality, allowing organizations to choose the most suitable encryption approach based on their specific requirements and use

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“Safeguarding Secrets with Salesforce Shield Encryption”

Salesforce Shield Encryption is a set of security features offered by Salesforce to help organizations protect their sensitive data within the Salesforce platform. Salesforce Shield Encryption includes the following components: This article focused on platform encryption, which allows us to encrypt data at rest.  “At rest” means any data that’s inactive or stored in files,

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SSO Made Simple: Streamlining Access to Salesforce

Single sign-on (SSO) is an authentication method that enables users to access multiple applications with one login and one set of credentials. The below artcile covers the fundamentals of Salesforce Single Sign-On (SSO), exploring implementation steps to configure in your organization to enable third parties as authentication providers to login to Salesforce. For example, logging

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Manage Complex Decisions-Making using Salesforce Business Rule Engine

Business Rule Engine is new addition to Salesforce platform that enables complex decision making with low-code / no-code approach. Well, the term Business Rule Engine may sound new but if you have worked on Vlocity Managed Package (now acquired by Salesforce) then you can co-relate this with Calculation Matrix & Calculation Procedure that has been

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