Salesforce User Experience – 360 Degree view of CRM

SSO Made Simple: Streamlining Access to Salesforce

Leave a Comment / By SRIK / March 29, 2024

Single sign-on (SSO) is an authentication method that enables users to access multiple applications with one login and one set of credentials. The below artcile covers the fundamentals of Salesforce Single Sign-On (SSO), exploring implementation steps to configure in your organization to enable third parties as authentication providers to login to Salesforce. For example, logging […]

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Salesforce CRM – Low-Code / No-Code Platform

By V Jaiswal / March 8, 2024

Remembering Past Last 20+ years of my It career, I have been witnessing several evolutions. There was a time when we were seeing innovation effort in developing new programming languages. Started my career with C++ where I was writing thousands line of code and then explored several new languages like C#, Java, Python, Node etc…

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Documenting Interactions using Salesforce Enhanced Notes

Leave a Comment / By V Jaiswal / March 4, 2024

In this article, I would like to discuss the power and some use cases of Salesforce Notes. Salesforce Notes are not new, but it is not widely used across different Salesforce implementations. In some cases, it is used but we are not using all the great features of this tool. While Salesforce Tasks and Activities

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“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?”

Leave a Comment / By SRIK / September 21, 2023

In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the

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Unleashing the Power of AI: How Salesforce Einstein Chatbots Are Transforming Sales and Service

1 Comment / By SRIK / July 13, 2023

Einstein Chatbot is one of the game changer in the service cloud provided features. In the current era of competetion and revolutionary innovations to provide best service to customers – Chatbots are a great addition to Salesforce Chat functionality. Let us try to do deep dive to know more about the virtaul agents. To enable

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