Agenforce is a trusted conversational AI assistant built into the Salesforce interface. Agentforce is Salesforce’s generative AI-powered assistant designed to enhance productivity and customer interactions. It helps users perform tasks efficiently within Salesforce by leveraging Topics and Actions: Also note that Agentforce (Default) is the new name for the agent type, previously known as Einstein Copilot for Salesforce. […]
Brief about Agentforce Read More »
Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14, 2026. Below are the editions affected by this retirement. We can continue using current Chat services and implementations through the announced retirement date. However, all customers will need to migrate to our new Messaging for In-App and
Legacy chat retirement (Messaging for In-App and Web) Read More »
In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the
“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?” Read More »
Einstein Chatbot is one of the game changer in the service cloud provided features. In the current era of competetion and revolutionary innovations to provide best service to customers – Chatbots are a great addition to Salesforce Chat functionality. Let us try to do deep dive to know more about the virtaul agents. To enable
