Service cloud – 360 Degree view of CRM

“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?”

In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the […]

Unleashing the Power of AI: How Salesforce Einstein Chatbots Are Transforming Sales and Service

1 Comment / By SRIK / July 13, 2023

Einstein Chatbot is one of the game changer in the service cloud provided features. In the current era of competetion and revolutionary innovations to provide best service to customers – Chatbots are a great addition to Salesforce Chat functionality. Let us try to do deep dive to know more about the virtaul agents. To enable

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