Provider Search should not be a new concept for all of us. If you worked on healthcare project, then most likely you would have come across Provider Search. On the other hand, even if you are not part of healthcare industry and you are not in IT field you would have used Provider Search concept […]
Health Cloud Provider Search – Patient 360 Experience Read More »
Salesforce developers who have implemented Service cloud with Omni channel features might know this hack very well. This article is for those who have been onboarded into a project that extensively uses chat and chatbot features. In order to test any small change on chat, – need to launch the chat functionality most of the
How do I simulate omnichannel chat in Sandbox? Read More »
For individuals like myself who often find themselves juggling numerous tabs simultaneously—perhaps one for sandbox UAT, another for testing, and yet another for client production instances, among others—keeping track of each tab’s purpose can be quite the challenge. However, an effective and efficient solution lies in leveraging favicons. These small but mighty visual cues provide
Leveraging Colored Favicons in Salesforce: Chrome Extension Read More »
Shield Platform Encryption offers several types of encryption. Users never see encrypted data because it is encrypted immediately prior to database insertion and decrypted immediately following a database query. These encryption types offer varying levels of security and functionality, allowing organizations to choose the most suitable encryption approach based on their specific requirements and use
Shield Platform Encryption: Deterministic encryption scheme considerations Read More »
Salesforce Shield Encryption is a set of security features offered by Salesforce to help organizations protect their sensitive data within the Salesforce platform. Salesforce Shield Encryption includes the following components: This article focused on platform encryption, which allows us to encrypt data at rest. “At rest” means any data that’s inactive or stored in files,
“Safeguarding Secrets with Salesforce Shield Encryption” Read More »
In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the
“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?” Read More »
