To have trending articles
In the realm of Salesforce Marketing Cloud (SFMC), user roles are like the keys to different rooms in a digital castle. They determine who can access what, keeping your data safe and your marketing efforts organized. In this article, we’ll take a closer look at the Standard User Roles in SFMC, breaking down their roles […]
Access Control in SFMC: Standard User Roles & Permissions Read More »
In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the
“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?” Read More »
“Error messages are like cryptic puzzles – challenging us to decipher their hidden meanings, that can range from the frustratingly vague to the downright bizarre, leaving us scratching our heads and wondering if our computers have developed a sense of humor.“ Internal Salesforce.com Error – This is not an interesting error message with sufficient details.
Why this – FATAL_ERROR Internal Salesforce.com Error Read More »
Einstein Chatbot is one of the game changer in the service cloud provided features. In the current era of competetion and revolutionary innovations to provide best service to customers – Chatbots are a great addition to Salesforce Chat functionality. Let us try to do deep dive to know more about the virtaul agents. To enable
I have been implementing CRM for different industries since 2003. I got opportunities to work on different CRM products: Custom Built CRM, Siebel CRM, Oracle CRM and last several years I have been working on Salesforce CRM During all my implementations one thing that always decides success of CRM is 360 Degree Views. I have
