In the Salesforce application, as we know, chatbots can be linked to the same chat button, which can send chats to agents. So when chat is initiated from the website, chat will be triggered in the application, or the chatbot can respond to the chat. Depending on the customer business model, in some cases, the […]
“Who Takes the Chat: Salesforce Einstein Bot vs. Agent online?” Read More »
In this article we are going to cover basics of OmniStudio DataRaptor Post action. I believe you have fair understanding of OmniStudio concepts and OmniStudio DataRaptor Extract. I posted couple of articles related to that and I would recommend going through that if you are new to OmniStudio. You can go to Home page and
DataRaptor Post – OmniStudio Read More »
In this article we are going to share some basics of DataRaptor Extract. I have published an article with OmniStudio concepts and that covers basic of DataRaptor and I would encourage to read that article first and then come to this. A link to that article is posted OmniStudio Concepts I am going to refer
DataRaptor Extract OmniStudio Read More »
“Error messages are like cryptic puzzles – challenging us to decipher their hidden meanings, that can range from the frustratingly vague to the downright bizarre, leaving us scratching our heads and wondering if our computers have developed a sense of humor.“ Internal Salesforce.com Error – This is not an interesting error message with sufficient details.
Why this – FATAL_ERROR Internal Salesforce.com Error Read More »
As we know few years ago Salesforce acquired Vlocity. Vlocity offers industry solutions along with great productivity tool like DataRaptor, OmniScript, Integration Procedure etc… After Acquistion Salesforce started plugging these great features in Salesforce application. Salesforce packaged some of these productivity tools under umbrella of OmniStudio. Salesforce is offering OmniStudio with most of the industry
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IP Warming is as popular as “Global warming” for the techies in the Salesforce marketing cloud ecosystem. Salesforce offers two different types of IPs to clients who want to implement Marketing Cloud Email Studio. As there is no concept of pre-warmed IP address, if organizations start sending bulk emails using the new dedicated IP, there
Einstein Chatbot is one of the game changer in the service cloud provided features. In the current era of competetion and revolutionary innovations to provide best service to customers – Chatbots are a great addition to Salesforce Chat functionality. Let us try to do deep dive to know more about the virtaul agents. To enable
I have been implementing CRM for different industries since 2003. I got opportunities to work on different CRM products: Custom Built CRM, Siebel CRM, Oracle CRM and last several years I have been working on Salesforce CRM During all my implementations one thing that always decides success of CRM is 360 Degree Views. I have
