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Shield Platform Encryption: Deterministic encryption scheme considerations
Shield Platform Encryption offers several types of encryption. Users never see encrypted data because it is encrypted immediately prior to…
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End of Life: OAuth 2.0 Username-Password Flow
For several years, Username-Password Flow used to be a simple and preferred approach for Server-to-Server Integration. We have been using this for Integrating Salesforce with…
Spring 25: Transition to New Email Threading Behavior
With the new Email-to-Case threading behavior, incoming emails aren’t matched using Ref IDs. Instead, they are matched using a new secure token in the email…
Legacy chat retirement (Messaging for In-App and Web)
Salesforce will retire legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) on February 14, 2026. Below are the editions affected by this…
Demystifying Data Cloud for Beginners
In recent months, there has been considerable excitement surrounding Salesforce Data Cloud and Einstein AI. Adding to the intrigue, at Dreamforce 2023, Salesforce unveiled Free…
Health Cloud Provider Search – Patient 360 Experience
Provider Search should not be a new concept for all of us. If you worked on healthcare project, then most likely you would have come…
How do I simulate omnichannel chat in Sandbox?
Salesforce developers who have implemented Service cloud with Omni channel features might know this hack very well. This article is for those who have been…